Why Choose Fixam?
Fast Delivery
Secure Checkout
10,000+ Happy Customers
Arrived damaged, isn’t what you ordered, or just isn’t right for your kitchen — send it back within 30 days of delivery for a full refund or exchange.
Fixam Africa · Return Slip
from the day your order arrives
VALID ON ALL FIXAM ORDERS
FULL REFUND OR EXCHANGE
Most returns come down to one of these. If yours doesn’t fit either list, message us anyway — we’ll tell you plainly where it stands.
Arrived damaged or faulty
Anytime within 30 days — no questions asked.
Wrong item or size sent
Our mistake, our cost — pickup and refund are free.
Changed your mind
Unused, in its original packaging, with proof of purchase.
Missing parts or accessories
Tell us what shipped incomplete and we’ll sort it.
Shows signs of use
Scratches, burns, or stains from cooking on the surface.
Missing box or accessories
We need the original packaging back with it.
Marked as clearance or final sale
Called out at checkout — no returns on these.
Past the 30-day window
Counted from the day your order was delivered.
WhatsApp, call, or email within 30 days. Include your order number, and photos if it arrived damaged.
We’ll tell you within one business day whether it qualifies and how to send it back.
Original box where possible. We arrange rider pickup in Abuja, or a courier drop-off elsewhere.
Once we’ve received and checked it, your refund lands in 5–7 business days.
Have your order number ready and message us — we usually confirm within one business day.